Talk to a CT specialist

Scanimaging Services (OPC) Pvt Ltd supports Philips and GE CT installations across India from our base in Bahadurgarh, Haryana, within the Delhi NCR region. Engineers travel to sites nationwide, and most breakdown calls are scoped over the phone before anyone is dispatched, so the right spare travels with the engineer instead of adding a second visit.

Response expectations. Phone triage is available round the clock for systems that are down. General enquiries — quotations, AMC and CMC renewals, spare part availability and exchange pricing — are answered within one business day. Contracted AMC and CMC sites are attended within the response time written into their agreement, and preventive maintenance visits are scheduled in advance against the contract calendar.

What to include in your enquiry. Telling us the scanner make and model (for example Philips Brilliance 64, Ingenuity CT, Access CT, MX16, or GE BrightSpeed 16, Brivo CT 385, Optima CT 660, Discovery CT 750 HD), the system serial number, the exact error code or message on the console, and how long the system has been down lets us identify the likely faulty assembly before the first call-back. For a spare part enquiry, add the OEM part number if you have it, or a photograph of the board or label — we can usually match it from the picture and confirm the correct tested exchange unit. Parts are supplied on exchange basis only, against return of your original assembly.

For contract and invoice queries, existing customers can also log in to the customer portal to view service reports, PM schedules, open tickets and contract documents without waiting for a reply by email.